Run your shop like a business and not a charity

Resume facts

INFORM AND TEACH THE CONSUMER

  • building-seaA customer pays into an insurance company to help defer the costs of damage to their vehicle, bodily injury and liability.
  • The costumer will trust the "doctor" to repair his bodily injury, not the insurance company.
  • The customer needs to have the confidence in the shop professional in repairing his vehicle not the insurance company.
  • The customer want to know everything that "doctor" is planning for his complete "recovery".
  • The customer wants to know everything the shop is going to do to take his vehicle back to factory specifications.

Remind: those who are working with the customers that many times a customer will forget what you said, but will never forget how you made them feel.
We have to inform the consumers by acting local, radio, TV, articles, blogs, interviews.

The consumer has to be informed about:

  • Insurance processes and how little power you will have when your car gets damaged and your insurance company is dragging its feet or denies paying your claim.
  • Working with insurers means: being treated like a number, listening to lies, figure based – cutting cost, and low hour rates, so no 100% guarantee of quality and safety.

Working with independent collision body repairers means:

  • People who are human based;
  • Looking after you and your car's
  • Wellbeing and safety and demanding necessary fair-price-policy.

Don't negotiate or give agreed figures to folks that are third parties to the repair contract – read: insurance people. Your customer is the vehicle owner.

Own your own shop and control what you charge for and how much. Take back control of your business. You do not have to be good at negotiating. We don't negotiate over quality and safety of the repair on the car of our customers.

Have the vehicle owner assign the proceeds of the claim to your shop.
Charge for what you do. Do what you charge for.

Don't let insurance companies interfere with your repair contract by delaying repairs.
Take them to court. Do not do this until you research and train an attorney.
The insane way insurance companies control many shops right to make a fair profit by short paying consumers does not hold up in a court of law.

More and more shop owners are standing upright and saying "NO". That is all it takes, "NO". They dropped all their insurance agreements. There back control of your own business and start making profits.

Profit is not a dirty word

It's necessary to invest in new technology, the future of our repair industry and last but not least the quality and safety of the modern cars. We owe this to our customers we are the "doctors" and we look after the consumers his benefits.
Once the pioneer goes out into the unknown the settlers will follow. Be a leader not a follower.

The choice is yours, you can be the hammer or the nail.

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An insurane company's director interview

Have you checked your car insurance lately?